Refund and Returns Policy

Overview

Thank you for shopping at usaidtemplate.com. We appreciate your business and want to ensure your satisfaction with our products. Please read the Refund and Returns Policy carefully before making a purchase.

Virtual Download Products

Since our products are digital or virtual downloads, they are exempt from being returned. We do not issue refunds for digital products once the order is confirmed and the product is sent.

Refund Eligibility

We will consider refund requests in the following circumstances:
a. Non-Delivery of the Product
If you have not received the download link for the purchased product within 24 hours of completing the payment, please contact our customer support. We will investigate the issue and provide a solution promptly.
b. Product Defect or Issue
If you encounter a technical issue or defect with the product that prevents its proper use, please contact our customer support within 3 days of purchase. We may request additional information to assess the issue before processing a refund.

Refund Process

To request a refund, please contact our customer support at Docmakerone@gmail.com with the following information:

Order number
Date of purchase
Reason for the refund request
Any supporting documentation or screenshots of the issue (if applicable)
Our team will review your request and respond within 3 business days with instructions on the next steps.

No Refund for Change of Mind

We do not offer refunds for change of mind or if you no longer want the product after purchase. Please ensure that you carefully review product details and system requirements before making a purchase.

Contact Information

If you have any questions about our Return and Refund Policy, please contact us at Docmakerone@gmail.com

Changes to this Policy

We reserve the right to update or change our Refund and Returns Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.